Customer Service – Immediate

Full-time
Silicon Valley
Posted 3 weeks ago

We are looking for a full-time Operations Associate in the Bay Area area to join our team.

Responsibilities: 

  • Provides support via phone, email, and chat to customers, internal staff and external program participants
  • Schedules and assist in the delivery of virtual events and webinars using Zoom, Webex, etc
  • Researches, establishes and documents efficient workflow improvements
  • Administrative functions such as sending invitations, coordinating and managing events and invites as needed
  • communicating between the company customers, engineers, and product team
  • Passionate for customers and product (hardware/software/services) support
  • Self-driven nature with strong attention to detail and follow-through
  • Excellent verbal and written communication skills
  • Works well in a team environment, with the ability to work independently when necessary
  • Data analysis using Excel, Numbers, or Sheets 
  • Proactive approach identifying issues and providing recommendations
  • Desires to be challenged and willingness to learn

Skill/Experience:

  • Undergraduate degree, preferably in Business Administration, Communications, or related fields
  • Minimum 3 years of experience as Customer Service Rep, an Operations Assistant or Administrative Assistant
  • Strong communicator with the ability to build relationships with key stakeholders
  • Proficiency with Office365 and Google applicationsĀ 
  • Excellent attention to detail, reliable and well organized
  • Ability to exercise discretion at all times is essential
  • Able to prioritize, work autonomously and manage time effectively

Job Features

Job CategoryCustomer Service

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