• Full Time
  • Shenzhen, China
  • This position has been filled

We are looking for a full-time Operations Manager in the Shenzhen area to join our team.

Responsibilities: 

  • Creates operations processes and optimizes existing processes for various stages of customer order fulfillment, to reduce time and friction to achieve customer satisfaction
  • Handles operations between the US, Hong Kong, and China
  • Sources vendors for process contingency and optimizes the costs
  • Monitors the delivery process and confirms the accuracy of the delivery records.
  • Designs processes for customer orders, returns, and refunds
  • Strong knowledge in finance and accounting
  • Communicates customer issues with the operations team and devises ways of improving the customer experience, including resolving problems and complaints
  • Communicates between the company and factory, handling shipments, supply chain, certifications, etc.
  • Drives appropriate data-oriented analysis, adoptions of technology solutions and process improvement projects to achieve operational and business goals
  • Executes specific people programs on coaching, development, and team engagement

Skill/Experience:

  • 5+ years of relevant experience
  • Ability to work independently and balance competing priorities, detail-oriented and resourceful
  • Ability to manage multiple tasks and projects in a fast-moving environment
  • Analytical and critical thinking, Problem-solving
  • Good Communication and Documentation abilities
  • Creating documents and SOP’s for the required process
  • Knowledge on tools to automate and manage data etc
  • Must be bilingual Mandarin, English
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